Cookie Policy

This Cookie Policy explains how Hejgo Casino uses cookies and similar technologies on our website (the “Site”) to keep everything running smoothly, protect players, improve performance, and personalize your experience. It also explains how you can control cookies through your device and browser settings.

By continuing to use the Site, you agree to our use of cookies as described here, unless you choose to disable them through your settings or any cookie preference tools we provide. If you’d like broader details about how we handle personal data, see our main page at Hejgo Casino.

Cookies, explained in plain English

Cookies are small text files stored on your computer, phone, or tablet when you visit a website. They help websites remember useful information - like whether you’re logged in, what language you prefer, or which pages load slowly so they can be improved.

Cookies can be:

• Session cookies, which expire when you close your browser.
• Persistent cookies, which remain for a set period or until you delete them.
• First-party cookies, set by our Site.
• Third-party cookies, set by services we use (for example, analytics or payment tools).

Why we use cookies on the Site

We use cookies and similar technologies to support key functions and keep the Site dependable and secure. Depending on how you use the Site, cookies may help us:

Keep you signed in and maintain your session so gameplay and account areas work correctly Protect accounts and payments by spotting suspicious behavior and reducing fraud risks Remember preferences like language, region, or display settings Measure Site performance - what loads quickly, what doesn’t, and where errors happen Understand traffic patterns so we can improve navigation, content, and device compatibility Support relevant marketing and campaign measurement where permitted by law and your choices

Some cookies are required for the Site to function properly. Others are optional and rely on your consent where applicable.

The cookie types you may encounter

We may use several categories of cookies. The exact mix can change as we update features, providers, and security tooling.

Essential cookies - the ones the Site can’t run without

Essential cookies help the Site function and keep core services available. They are typically used for things like:

• Logging in and staying authenticated
• Enabling account features and secure areas
• Preventing fraudulent activity and protecting sessions
• Load balancing and basic technical stability

If you block essential cookies, parts of the Site may not work, including sign-in, cashier functions, and some security checks.

Functional cookies - your preferences, remembered

Functional cookies help the Site remember choices you make so you don’t have to keep setting them. These can include:

• Language and region preferences
• Layout and interface settings
• Remembering certain selections to streamline your next visit

Disabling these cookies won’t usually break the Site, but it may feel less tailored and you may need to reselect preferences each time.

Performance and analytics cookies - helping us improve speed and reliability

Performance cookies help us understand how the Site is used, which pages are most visited, and where players run into issues. This information lets us fix friction points, reduce load times, and improve stability across browsers and devices.

These cookies typically collect aggregated usage information, such as:

• Which pages you viewed and how long they took to load
• Error messages and technical diagnostics
• General device and browser characteristics (for compatibility testing)

When required by law, we use these cookies only after you provide consent.

Marketing cookies - measuring campaigns and relevance

Marketing cookies may be used to measure advertising effectiveness, limit repeated ads, and understand what content is most useful. Depending on your region and choices, these cookies can help:

• Attribute registrations or deposits to campaigns
• Track performance of promotions across channels
• Deliver content and offers that better match player interests

If you opt out of marketing cookies, you may still see ads, but they may be less relevant and campaign measurement may be less accurate.

Third-party cookies and services we may use

Some features on the Site depend on third-party services. These providers may place their own cookies or similar technologies to deliver their functions. For example, third parties may include:

• Analytics and performance measurement tools
• Security and fraud-prevention services
• Payment and cashier-related tools (depending on your chosen method)
• Customer support tools used to handle inquiries

Third-party cookies are governed by the policies of those providers. We aim to work with reputable partners and limit third-party access to what is necessary for service delivery, measurement, and protection of the Site.

Consent: how we collect it and what it means for you

Where required, we ask for your consent before placing non-essential cookies (such as certain analytics or marketing cookies). Your choices can typically be changed later through cookie settings (if available on the Site) or via your browser controls.

If you do not consent to certain cookie categories, the Site should still function, but some features may be reduced - for example, personalized content, certain preference-saving features, and some analytics-driven improvements.

Manage, disable, or delete cookies in your browser

You can control cookies through your browser settings at any time. Most browsers let you:

• View which cookies are stored
• Delete all cookies or selected cookies
• Block cookies entirely or block third-party cookies
• Set rules for specific websites

Here’s what to expect if you disable cookies:

• You may be logged out more often
• Some pages may not load correctly
• Preferences may reset between visits
• Certain security checks may fail, which can restrict access to account or cashier areas

If you want to remove cookies already stored on your device, you can delete them through your browser settings. Note that clearing cookies may also clear saved logins and site preferences.

Similar technologies (pixels, SDKs, and local storage)

In addition to cookies, we may use similar technologies such as pixels or local storage to support authentication, fraud prevention, analytics, and feature functionality. These tools often serve similar purposes to cookies, and your device or browser controls may allow you to limit them, depending on the technology.

Policy updates - when things change

We may update this Cookie Policy from time to time to reflect changes in legal requirements, technology, or how the Site operates. Updates will be posted on this page with an updated effective date. Continued use of the Site after an update means the revised policy applies, subject to any consent requirements in your jurisdiction.

Questions or privacy requests

If you have questions about this Cookie Policy or how cookies are used on the Site, contact our support team at support@hejgo.com. We’ll help you understand your options and, where applicable, guide you through managing cookie preferences and related privacy requests.